Nobody can hear me in this meeting
Prepare these facts
Note the device, whether you tested the mic outside Teams, and if the correct microphone is selected in call settings.
“Nobody can hear me in this meeting.”
A meeting only works if the room actually connects.
Audio, video, screen share, and guest access cause most of the Teams meeting reports the desk sees. A quick device check often finds the cause before anyone needs to get involved.
My camera isn’t showing up
Prepare these facts
Note the app (desktop or browser), the device, and any permission prompt shown by the operating system.
A guest can’t join the meeting
Prepare these facts
Note the guest’s email domain, the meeting type, and the exact message they saw.
Screen share isn’t working
Prepare these facts
Note whether it fails to start, freezes, or shows a black screen, and which app or window you tried to share.
I need the recording or transcript
Prepare these facts
Note the meeting name, organizer, and approximate date and time.
Try this first
Four checks before you contact the desk.
- Confirm the device in Teams settingsOpen audio and video settings inside Teams and confirm the expected microphone, speaker, and camera are selected.
- Compare browser and desktop appTry the meeting in the other client if one is available—this quickly narrows whether the app or the device is involved.
- Ask one other participant to confirmIf only you are affected, that points at your device or account. If everyone sees it, that points at the meeting or tenant.
- Use the calendar invite, not a forwarded linkAn old or forwarded meeting link can behave differently from the current calendar invite, especially for recurring meetings.
Common questions
Recordings, calling, and guest defaults.
Can the desk recover a recording that was deleted?
Recovery depends on the retention window already set for your tenant, which the desk did not configure. Ask as soon as you notice it is missing.
Does the desk manage our Teams calling or phone system?
No. Meeting and call quality within the Teams app is in scope; configuring a Teams Phone calling plan or telephony system is separate project work.
Who decides if guests can join our meetings by default?
Day-to-day guest requests are desk work. The tenant-wide default for external and guest access is a governance decision made by your tenant owner.
Beyond meetings