“Outlook stopped syncing.”
“The Teams meeting will not open.”
“A new starter needs access before Monday.”
“Which SharePoint file is current?”
“My phone stopped getting work mail.”
“Who removes a leaver’s access?”

Your team’s everyday Microsoft 365 questions get one clear owner.

Ask about Outlook, Teams, sign-in, files, devices, or a people change. Recurring everyday requests land with M365 Desk—instead of with your managers and most capable coworkers.

Describe your issue See what the desk covers →

From $39 CAD per user / month English-language support Everyday M365 user issues Four honest outcomes

“Right now these questions land on whoever is nearest.”

Your help desk may have someone else’s job title.

Today, without a clear owner: Employee question Capable coworker Manager interruption the last fix stays in chat

With the desk: Employee question M365 Desk GuidanceRoutine changeApproval neededScoped handoff

A manager resets access. A capable coworker reconstructs the last meeting fix. The question travels through chat and old email before the employee can continue working.

M365 Desk gives that interruption one place to begin. The user gets guidance, an approved routine change is made, missing approval is named, or a wider issue is handed to the right owner with usable context.

“Where does work actually get stuck?”

Start with the work that stopped.

You do not need to guess the diagnosis. Start with the app, the person affected, what they expected, and the exact wording they saw.

MailOutlook & calendars

Sending, receiving, sync, shared mailboxes, calendar access, and delegation questions.

MeetTeams & meetings

Joining, scheduling, guest access, notifications, audio, chat, and channel use.

EnterPeople & access

Sign-in, MFA setup, new users, role changes, licenses, device access, and offboarding.

ShareFiles & collaboration

OneDrive sync, SharePoint permissions, sharing links, and finding the expected working copy.

Different lane:Migrations, tenant redesign, security investigations, network infrastructure, and major rollouts need separately defined ownership.Compare the boundary

“How do we know a request is actually handled?”

A support request should leave something useful behind.

Inspect the operating method instead of taking a slogan on trust.

Prepare
Capture the interruption: person, app, device, exact wording, impact, and what changed.
Sort
Name the support lane: user guidance, routine change, approval, security, project, or another owner.
Work
Restore expected use: guide the user or make an authorized everyday administrative change.
Handoff
Record what comes next: what changed, what to try, what approval is missing, or who owns wider work.

No customer names, response-time claims, staffing story, or performance numbers are presented here. The method itself is the proof you can check.

See the complete request path

“And how does a request end?”

In one of four honest outcomes—every time.

Guidance

The employee is unblocked and knows which action changed the result.

Routine change

An approved account, access, mailbox, or license adjustment is made and recorded.

Approval needed

The missing authorization, owner, or detail is named instead of guessed.

Scoped handoff

Wider project, security, or infrastructure work moves to the right owner with usable context.

“Can we hand one over right now?”

Turn the interruption into a useful first brief.

Choose what your teammate sees and what outcome is needed. The brief is created in this browser. It does not diagnose the issue or collect credentials.

The sheet never asks for

No passwords
No recovery codes
No approval prompts

Five choices produce a brief you can review word for word before anything leaves this page—plus a truthful suggestion for where the request should start.

“What does it cost?”

Choose by request pattern—not by a vague “more.”

Both plans cover the core everyday Microsoft 365 support lane, priced in Canadian dollars. Plus is for a busier operating pattern and adds a small set of named support practices.

Essential

Core desk

^$39CAD
per user / month

The core desk for recurring Outlook, Teams, access, sharing, and employee setup questions.

Best fit: Best for a straightforward environment and a predictable flow of everyday requests.

Ask about Essential

Plus

Busier request flow

^$49CAD
per user / month

The same user-support desk for a busier operating pattern, with three named additions.

Priority queue position
Light tenant check-ins
Light security-baseline support

Best fit: Best when people move more often or the request flow is busier across the month.

Ask about Plus

Microsoft licensing is not described as included.No published SLA or unlimited-support claim.Project work remains separately scoped.Compare plan details →

“What should we read before deciding?”

Answer the decision in front of you.

Bring the interruption. Keep the boundaries visible.

Start with a prepared support brief, or review the support lane before choosing Essential or Plus.

Describe your issue Read practical questions →

Your team’s everyday Microsoft 365 questions get one clear owner.

Prepare

Sort

Work

Handoff