Where do questions land now?
Manager, capable coworker, old chat, or nowhere consistent.
Support readiness
Decide whether a dedicated Microsoft 365 desk fits.
Answer six practical questions. Look for a recurring support pattern rather than a perfect total.
Which issues repeat?
Mail, meetings, files, access, devices, or user changes.
Who loses focus?
The person blocked and the teammate pulled in to troubleshoot.
What needs approval?
Mailbox, guest, sharing, license, and role changes.
What sits outside M365?
Network, hardware, migration, security project, or another system.
What should a useful answer contain?
Next action, change made, approval needed, and boundary.
Read the pattern
Where do your answers point?
A desk may fit.
The same categories recur, people changes consume time, and Microsoft 365 questions have no consistent owner.
Compare desk plansClarify another scope.
The answers point mainly to migration, infrastructure, security review, or ongoing tenant stewardship.
Review the desk boundaryHave your notes?