Desk questions
An index of straight answers.
Scope, safety, pricing, and the practical limits of an everyday Microsoft 365 desk.
Scope
Is this a full managed IT service?
No. M365 Desk focuses on everyday Microsoft 365 user support. Infrastructure, strategy, migrations, and security projects need separate scope.
Can you support a one-off issue?
Start by describing it through the contact page. We will clarify whether it fits before implying coverage or a particular engagement.
Do you support non-Microsoft software?
The desk is framed around Microsoft 365. A request involving another system needs clarification rather than an assumption that it is covered.
Requests & safety
What should we include?
Share who is affected, what they were trying to do, the exact error wording, the device involved, and whether anyone else is affected.
Should we send a password or recovery code?
No. Never include passwords, recovery codes, private keys, or approval prompts. Describe the screen or message instead.
Do you guarantee a response time?
No response-time guarantee is published here. Describe business impact and affected users so the request can be understood accurately.
Plans & boundaries
Which currency is shown?
Essential at $39 and Plus at $49 are shown in CAD per user per month.
Is Plus a security audit?
No. Plus includes light baseline support and check-ins, not a focused audit or hardening engagement.
What if we need tenant stewardship or security review?
M365 Care is the related stewardship service. Secure M365 is the related review and hardening service. Those are separate scopes, not hidden upgrades.
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