“What does it cost-and what changes at $49?”

Two support plans. One visible difference.

Essential is the core everyday Microsoft 365 desk, in Canadian dollars. Plus keeps that same support lane and adds priority queue position, light tenant check-ins, and light security-baseline support for a busier request pattern.

Compare the plans →

Core desk

Essential

^$39CAD
per user / month

Focused support for recurring everyday Microsoft 365 user issues in a relatively straightforward environment.

Included support lane

Outlook, Teams, OneDrive, SharePoint, and sharing questions
Sign-in, MFA setup, access, and device-use troubleshooting
New-user, role-change, license, and offboarding support
Clear approval or wider-scope handoff when routine support stops

Choose Essential whenThe environment is relatively simple and the flow of routine requests is predictable.

Build an Essential brief

Busier support lane

Plus

^$49CAD
per user / month

The everyday desk plus three named additions for teams with more user movement or request activity.

Everything in Essential, plus

Priority queue position for Plus requests
Light tenant check-ins within the support relationship
Light security-baseline support without presenting Plus as an audit
The same explicit handoff when a need becomes project, security, or infrastructure work

Choose Plus whenPeople move more often or the request flow is busier across the month.

Build a Plus brief

Side-by-side

What changes at $49.

The published difference is deliberately narrow. No unlisted response-time, staffing, licence, monitoring, or unlimited-support claim is implied.

Plan element	Essential · $39	Plus · $49
Everyday M365 user support	Included	Included
User setup and routine access changes	Included	Included
Clear outcome or wider-scope handoff	Included	Included
Priority queue position	Not listed	Included
Light tenant check-ins	Not listed	Included
Light security-baseline support	Not listed	Included

What “light tenant check-ins” actually covers

Before choosing

Questions that still belong in a fit conversation.

Are Microsoft licences included?: No licence inclusion is claimed on this site. Confirm licensing arrangements separately.
Is there a published response-time SLA?: No. Plus names priority position, but the site does not publish a response-time guarantee.
Is support unlimited?: No unlimited-support claim is published. Confirm team context, request pattern, administrative access, and fit.
Is Plus a security audit?: No. Light baseline support is not a focused review, hardening engagement, or investigation.

Separately defined work

Per-user desk pricing does not turn every technology change into a covered request.

Tenant migration or consolidation
Tenant-wide architecture or policy redesign
Security investigation, focused audit, or hardening project
Network, hardware, device-fleet, or non-Microsoft infrastructure ownership
Major rollouts, automation, or information architecture

Compare everyday support with wider change →

Choose with context

Bring your team size, request pattern, and current owners.

Build a support brief →Evaluate the service model →

Two support plans. One visible difference.

Included support lane

Everything in Essential, plus

Bring your team size, request pattern, and current owners.

One place for everyday IT support questions to begin.

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