Mail & calendars
Communication is not moving as expected.
- Sending and receiving problems
- Shared mailbox access
- Calendar permissions and delegation
- Outlook profile and sync questions
Support catalog
See what belongs with the support desk.
Choose by the situation your teammate recognizes. The desk will sort the technical path after the request begins.
Meetings & Teams
A meeting or collaboration path is blocked.
- Joining and scheduling problems
- Guest and external access questions
- Chat, channel, and notification friction
- Meeting link, audio, and setup guidance
People & access
Someone cannot reach what their work requires.
- Sign-in and MFA troubleshooting
- New-user setup and license questions
- Role changes and offboarding requests
- Device access to Microsoft 365
Files & sharing
The right file is missing, blocked, or out of sync.
- OneDrive sync and access issues
- SharePoint permission questions
- Broken or confusing sharing links
- Finding the correct working copy
Everyday support is not unlimited IT coverage.
Migrations, tenant-wide redesign, security investigations, network infrastructure, and major project work need separate scope. The desk identifies that boundary instead of hiding it inside a ticket.
Ongoing tenant stewardship belongs with M365 Care. Focused configuration review and hardening belong with Secure M365. Those visible related links remain separate offers.
Next useful stop
See how a request moves through the desk Compare Essential and Plus